The city views from my room were stunning. The room itself was spacious, offering plenty of room to move around. The amenities included a large bathroom and an espresso machine, making mornings pleasurable. I enjoyed the breakfast offerings in the Symphony Restaurant. the salmon was especially fresh and flavorful. However, I faced a challenge during check-in. Initially, I was assigned a smoking room despite my request for a non-smoking one. After some negotiation, I was switched to a higher floor, but there was still a faint smell of smoke in the room. I think better management of room availability would improve the guest experience. Also, the lobby setup on a high floor isn't the most convenient, especially after a long journey. Overall, I appreciated the pleasant ambiance and helpful staff, but improvements in communication and room assignment processes are needed.

10/10

Wicked awesome views from my room! I was blown away by the snowy mountains and the sea peeking from the window. The staff were super helpful, especially when I needed a few local tips. Couldn’t ask for a better stay, honestly.

Enjoyed my spacious room with stunning city views at The Westin. However, check-in took too long due to overwhelmed staff.

- Stunning views
- Spacious room
- Excellent service

- Poor communication

Incredibly friendly staff. they helped me navigate the area and offered a lovely map. The breakfast had a delightful selection and the bar was quite nice. Alas, I wished they had English maps available.

incredible service and breathtaking views from the 26th floor

efficient check-in, spacious room

temperature issue

The spacious room, the stunning views, the impressive dining options was absolutely remarkable.

We enjoyed our stay with 5 teenagers, especially the spacious rooms and the stunning views from the 26th floor. The staff's friendly service made everything easier, and having a gym to keep active was a bonus during our family trip.

My wife says that better communication during check-in would have helped.

The Westin Sendai offered a spacious room with stunning views of the mountains and city. I particularly enjoyed the top-notch breakfast selection, including excellent Western options. The staff were incredibly attentive, helping us with everything we needed during our stay. Plus, the 26th-floor check-in offers an unforgettable view while you settle in!

the westin had amazing staff who were incredibly kind and attentive. a big thank you to the front desk team for helping me find an interpreter for important documents. the location was convenient, just a short walk from the station, and the rejuvenating massages at the on-site salon were a fantastic way to unwind after a long day.

would recommend

Couple's great retreat

We had a lovely stay, especially enjoying the stunning views from our room. The staff went above and beyond, really made us feel special! !

It wasn’t exactly cheap, but honestly, it was acceptable given the experience.

A Memorable Stay with Unique Experiences!

I had a wonderful two-night stay here! The staff was incredibly welcoming, always greeting me with a smile. I especially enjoyed the on-site restaurant's exquisite breakfast options. The location made it easy to explore nearby attractions, and the stunning views from my room truly enhanced my experience.

I enjoyed my stay, especially the fantastic views from my room and the lovely breakfast, but the communication regarding luggage was a bit off. I'd come back!

i had a fabulous stay at the westin. the staff was incredibly attentive, especially the front desk team who helped me find an interpreter. the hotel is also conveniently located a short walk from the jr station, making it easy to explore. the on-site salon offers rejuvenating massages that helped me unwind after a long day.

do recommend